General Terms and Conditions

GeMa SHOP – Handelsagentur Gerald Rehak

Last updated: 8 October 2026

1. Scope and contracting party

1.1. These General Terms and Conditions apply to orders for goods through www.stockgehen.at and related services, unless expressly agreed otherwise.

1.2. Your contracting party is:
Handelsagentur Gerald Rehak
Ferdinand Raunegger Straße 10
9063 Maria Saal
Austria
Phone: +43 664 1545307
Email: info@stockgehen.at
VAT identification number: ATU79922434

1.3. These terms apply to consumers and businesses. Consumers are persons for whom the transaction does not form part of their business operations. Businesses are persons for whom the transaction forms part of their business operations.

1.4. Mandatory consumer protection legislation also applies to consumers, particularly the Austrian Consumer Protection Act (KSchG), Distance and Off-Premises Contracts Act (FAGG) and Consumer Warranty Act (VGG).

1.5. Individual agreements take precedence over these terms. Conflicting business customers’ terms become part of the contract only if we expressly agree to them.

2. Products and product information

2.1. GeMa SHOP offers, in particular, GeMa Sticks, Stick Bags, Bodywork Tools, massage and care products, gifts and other complementary products.

2.2. Essential product characteristics are set out in the respective product descriptions in the online shop.

2.3. Product images are illustrative. Minor differences in colour, grain, shape or surface texture may occur, particularly with natural materials and handmade products, provided these do not affect the agreed characteristics or statutory conformity requirements.

2.4. Wooden products may naturally differ in colour and grain. These characteristics alone do not constitute defects if the product has the agreed characteristics.

2.5. Individual product requests, particularly personal engravings, form part of the contract only if expressly confirmed by us or agreed during checkout.

2.6. Information on using our Bodywork Tools is general information and does not replace medical diagnosis or treatment. Seek professional advice before use if you have health complaints or concerns. Statutory rights relating to defective or unsafe products remain unaffected.

3. Contract formation and ordering

3.1. The display of goods in the online shop generally constitutes an invitation to order rather than a binding contractual offer.

3.2. By clicking the appropriately labelled button to complete an order with an obligation to pay, you submit a binding offer to purchase the goods in your basket.

3.3. Before submitting the order, you can review and correct your details.

3.4. After we receive your order, an automated order confirmation is sent to the email address provided. Initially, this confirms receipt of the order. The purchase contract is concluded when we expressly accept the order or perform an unequivocal act of acceptance, particularly dispatching the goods. An order confirmation expressly worded as acceptance may itself constitute acceptance.

3.5. If ordered goods are exceptionally unavailable, we will inform you without delay. Payments already made are refunded if no contract is concluded or the contract is rightfully terminated.

3.6. The contract language is German.

3.7. Contract data is stored in accordance with statutory retention requirements. Essential order details are sent by email during order processing.

4. Prices and payment

4.1. All selling prices displayed to consumers in the online shop are in euros and include the applicable statutory VAT.

4.2. Additional shipping costs are shown separately before the order is completed.

4.3. Available payment methods are displayed during checkout.

4.4. Payment follows the method selected and the conditions stated during checkout.

4.5. Deliveries outside the EU may incur customs duties, import VAT or other official charges. Unless we cover these costs or show them during checkout, the recipient bears them under the destination country’s laws. We provide information before contract conclusion where the nature of these costs is foreseeable.

4.6. Price changes do not apply retrospectively to purchase contracts already validly concluded.

4.7. Statutory provisions apply to late payment. Consumers will not be charged flat-rate reminder or debt collection fees beyond statutory claims.

5. Shipping and delivery

5.1. We deliver to countries offered as destinations during checkout.

5.2. Available shipping methods and costs depend on the destination, product and, where applicable, weight. Specific costs are shown before order completion.

5.3. Delivery times are stated on the product page or during checkout. Agreed deadlines must be observed. Statutory rights relating to delayed delivery remain unaffected.

5.4. If delivery within the agreed period is not possible, we inform you as soon as we become aware of the delay.

5.5. In consumer contracts, the risk of accidental loss or damage generally passes to the consumer only when the goods are handed to the consumer or a nominated third party other than the carrier.

5.6. If a consumer independently concludes a transport contract without using a shipping option proposed by us, special statutory risk-transfer rules apply.

5.7. Please report visible transport damage promptly and, where possible, send photos of the damaged goods and packaging. Failure to do so does not affect statutory warranty rights.

5.8. Further information is available in our separate shipping policy.

6. Retention of title

6.1. Delivered goods remain our property until the purchase price is paid in full, insofar as legally permitted.

6.2. Statutory consumer rights, particularly concerning defects, withdrawal and reimbursement, remain unaffected.

7. Statutory right of withdrawal

7.1. Consumers generally have a statutory right to withdraw from distance contracts within fourteen days without giving reasons.

7.2. For sales contracts, the withdrawal period generally begins when the consumer or a nominated third party other than the carrier receives the goods. For separately delivered goods from one order, receipt of the final item is generally decisive.

7.3. Details of the right of withdrawal, statutory exceptions, returns and refunds, and a model withdrawal form are available in our separate withdrawal instructions.

7.4. An unequivocal statement within the statutory period, for example by email to info@stockgehen.at, is sufficient to exercise the right.

7.5. Customers can additionally submit available return and cancellation requests through the Shopify customer account. Using the account is not a prerequisite for exercising the statutory right of withdrawal.

7.6. No flat-rate restocking fee is charged for statutory withdrawal.

7.7. Discounted goods, regularly offered Stick Bags and other promotional items are not excluded from statutory withdrawal solely because of their price or handmade production.

7.8. Goods made to customer specifications or clearly personalised may be excluded from withdrawal under section 18(1)(3) FAGG. This may particularly concern products engraved to individual customer requests, provided statutory requirements are met. We inform customers of any such exclusion before contract conclusion.

7.9. Statutory warranty rights apply independently of withdrawal rights.

8. Returns and cancellations

8.1. In addition to statutory withdrawal, Shopify provides a customer-account function for return and cancellation requests.

8.2. A cancellation request may be submitted while an ordered item has not yet been fulfilled or dispatched. The request does not automatically terminate an existing contract. Statutory withdrawal and other termination rights remain unaffected.

8.3. Customers may request returns of delivered goods within Shopify’s configured return window. This technical function does not restrict statutory withdrawal rights.

8.4. For statutory withdrawal, consumers bear direct return costs if properly informed. Statutory exceptions remain unaffected.

8.5. No flat-rate restocking fee is charged for statutory withdrawal.

8.6. Consumers are liable for diminished value only where caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

8.7. Refunds follow statutory rules and generally use the original payment method unless expressly agreed otherwise.

8.8. Statutory withdrawal also includes reimbursement of the least expensive standard delivery offered. Additional costs of an expressly chosen more expensive delivery method need not be refunded.

9. Statutory warranty

9.1. Statutory warranty provisions apply to all goods sold.

9.2. Consumer contracts are subject, in particular, to mandatory provisions of the Austrian Consumer Warranty Act (VGG), where applicable.

9.3. We are responsible for defects existing at handover and becoming apparent within the statutory warranty period. For goods, this is generally two years from handover.

9.4. Consumers have statutory remedies for defects, including repair, replacement, price reduction and contract termination where statutory requirements are met.

9.5. These terms do not exclude or restrict statutory warranty claims.

9.6. A voluntary guarantee exists only where expressly promised and does not affect statutory warranty rights.

10. Liability

10.1. We are liable in accordance with applicable statutory provisions.

10.2. Liability for intentional or grossly negligent damage and injury to life, body or health is not excluded.

10.3. Mandatory statutory liability, particularly under product liability legislation, remains unaffected.

10.4. Where legally permissible for business customers, we are not liable for loss of profit or purely consequential losses caused by slight negligence, unless mandatory law provides otherwise.

10.5. These provisions do not restrict consumers’ statutory rights.

11. Proper product use

11.1. Products must be used as intended and in accordance with the instructions supplied or provided online.

11.2. GeMa Sticks and Bodywork Tools are not medical devices unless expressly labelled and legally classified as such. They are intended for general body awareness, relaxation or the use described.

11.3. Personal physical circumstances must be considered. In the event of pain, injury, acute illness or health concerns, stop use and seek medical advice where appropriate.

11.4. Proper-use instructions do not exclude statutory warranty or compensation claims.

12. Intellectual property and website content

12.1. Texts, photographs, graphics, logos, product descriptions and other content on our website belong to their respective rights holders insofar as legally protected.

12.2. Reproduction, publication or commercial reuse beyond legally permitted use requires the relevant rights holder’s consent.

12.3. Legally permitted uses remain unaffected.

12.4. Third-party trademarks, logos and protected names are used with regard to their owners’ rights.

13. Customer accounts and technical services

13.1. A permanent customer account is generally unnecessary where guest checkout is available.

13.2. Shopify provides order viewing and return and cancellation request functions.

13.3. Customers must keep their access details or sign-in codes confidential and prevent access by unauthorised third parties.

13.4. We aim for uninterrupted website availability. Temporary restrictions may occur due to maintenance or faults. Statutory claims remain unaffected.

14. Data protection

14.1. We process personal data in accordance with applicable data protection law, particularly the General Data Protection Regulation (GDPR).

14.2. Information on the nature, scope, purposes and legal bases of processing and your rights is available in our privacy policy.

14.3. We use Shopify and, where applicable, other providers for technical operation and order processing as described in our privacy policy.

14.4. Consent to non-essential processing is obtained separately where legally required.

15. Complaints and dispute resolution

15.1. Contact us at any time with questions or complaints:
Email: info@stockgehen.at
Phone: +43 664 1545307

15.2. We seek amicable solutions to complaints.

15.3. Statutory judicial and out-of-court dispute resolution options remain unaffected.

15.4. We fulfil applicable statutory information duties concerning competent alternative dispute resolution bodies.

16. Applicable law and jurisdiction

16.1. Austrian law generally applies to contractual relationships with us, excluding the UN Convention on Contracts for the International Sale of Goods, where legally permissible.

16.2. For consumers habitually resident in another country, mandatory consumer protection rules that cannot be excluded by a choice of law under applicable international provisions remain unaffected.

16.3. Statutory jurisdiction rules apply to consumer disputes.

16.4. For business customers, the court with subject-matter jurisdiction in Klagenfurt is agreed as the forum, where legally permissible.

17. Changes to these terms

17.1. The terms validly agreed at contract conclusion generally apply to an order.

17.2. Changes do not apply retrospectively to existing purchase contracts unless a valid individual agreement or mandatory law provides otherwise.

17.3. The current version is available on our website.

18. Final provisions

18.1. If a provision is or becomes invalid, statutory provisions apply in its place. Remaining provisions remain effective insofar as legally permissible.

18.2. Individual agreements take precedence over these terms.

18.3. Mandatory consumer rights remain unaffected in all cases.

19. Contact information

GeMa SHOP – Handelsagentur Gerald Rehak
Ferdinand Raunegger Straße 10
9063 Maria Saal
Austria
Phone: +43 664 1545307
Email: info@stockgehen.at
Website: www.stockgehen.at
VAT identification number: ATU79922434

Last updated: 8 October 2026